It is, they helped me out instantly when I was there. With telenet it's the same btw, they will perform an automatic test it thats fine you won't even get redirected at a human helpdesk. So if you have problems occurring every once and a while it's really difficult to speak to someone and explain the problem (unplugging your modem seems to help, that will trigger their alarm bells) lieven sterck schreef:

you can also go to a belgacom store, I've noticed that's more efficient ;-)

Kenny Billiau wrote:

...

Hi,

I got ADSL on a promotion of Belgacom, and now on my first bill they charge me the full amount anyway. They even charged me with the free modem they sent me! So I call today hoping to get this settled fast, and they will send me a letter where I can write down my complaint .. I never spoke to a human :/

Is this me, or is this weird?

-Kenny

-- ================================================================== Sebastian Proost PhD Student Tel:+ 32 (0) 9 33 13 822 fax:+32 (0)9 3313809 VIB Department of Plant Systems Biology, Ghent University Technologiepark 927, 9052 Gent, BELGIUM sebastian.proost@psb.vib-ugent.be http://www.psb.ugent.be ================================================================== "If I knew what I was doing, it wouldn't be called research." --Albert Einstein