Hi all, I went helpdesking at my uncle's this evening. He doesn't have an internet connection anymore and I couldn't fix the problem so far, so I'm hoping someone here has any bright ideas. OS: Window XP, Home Edition (didn't check which SP) Browser: Both IE and FF Problem: What does work: - The Belgacom BBox (=the ADSL modem/router/WiFi/telephone/digital TV box Belgacom imposes on it's customers) has connection with ADSL. - Belgacom technicians didn't detect any problems with the cable. - With my Fedora laptop, I can connect to the router, both with an UTP cable and wireless. I get an IP address by DHCP and I can surf without problems. - With my laptop, I can access the routers setup page, to see that all settings, firewall, etc... seem to be ok (no filtering rules, ...). What doesn't: - My uncles pc doesn't get an IP address. If I assign one manually, and set the default gateway to 192.168.1.1, I can ping the router... but no HTTP connection, not to 'The Internet' and not to the setup page of the router (http://192.168.1.1). - Surfing (with my laptop) goes very slow, and my uncle got an email saying that he's on smallband for exceeding his quota. This means someone used his wireless (which he didn't even know was available for that type of modem... so of course it wasn't secured... I turned the wireless of now). Two days after receiving this email, his internet connection stopped working. - AVG doesn't see any viruses after a full scan. - Firewalls are turned off - WTF? Anyone can think of something, before I have to reinstall Windows and waste hours of backupping, downloading and installing? T. -- ================================================================== Thomas Van Parys Tel:+32 (0)9 331 36 95 fax:+32 (0)9 3313809 VIB Department of Plant Systems Biology, Ghent University Technologiepark 927, 9052 Gent, BELGIUM thomas.vanparys@psb.vib-ugent.be http://bioinformatics.psb.ugent.be ==================================================================
His MAC address is blacklisted/not whitelisted in the configuration? This is a wild guess. Thomas Van Parys wrote:
Hi all,
I went helpdesking at my uncle's this evening. He doesn't have an internet connection anymore and I couldn't fix the problem so far, so I'm hoping someone here has any bright ideas.
OS: Window XP, Home Edition (didn't check which SP) Browser: Both IE and FF
Problem: What does work: - The Belgacom BBox (=the ADSL modem/router/WiFi/telephone/digital TV box Belgacom imposes on it's customers) has connection with ADSL. - Belgacom technicians didn't detect any problems with the cable. - With my Fedora laptop, I can connect to the router, both with an UTP cable and wireless. I get an IP address by DHCP and I can surf without problems. - With my laptop, I can access the routers setup page, to see that all settings, firewall, etc... seem to be ok (no filtering rules, ...).
What doesn't: - My uncles pc doesn't get an IP address. If I assign one manually, and set the default gateway to 192.168.1.1, I can ping the router... but no HTTP connection, not to 'The Internet' and not to the setup page of the router (http://192.168.1.1). - Surfing (with my laptop) goes very slow, and my uncle got an email saying that he's on smallband for exceeding his quota. This means someone used his wireless (which he didn't even know was available for that type of modem... so of course it wasn't secured... I turned the wireless of now). Two days after receiving this email, his internet connection stopped working. - AVG doesn't see any viruses after a full scan. - Firewalls are turned off - WTF?
Anyone can think of something, before I have to reinstall Windows and waste hours of backupping, downloading and installing?
T.
Thomas Abeel schreef:
His MAC address is blacklisted/not whitelisted in the configuration?
This is a wild guess.
Also one of my first guesses, but MAC filtering is turned off. T.
Thomas Van Parys wrote:
Hi all,
I went helpdesking at my uncle's this evening. He doesn't have an internet connection anymore and I couldn't fix the problem so far, so I'm hoping someone here has any bright ideas.
OS: Window XP, Home Edition (didn't check which SP) Browser: Both IE and FF
Problem: What does work: - The Belgacom BBox (=the ADSL modem/router/WiFi/telephone/digital TV box Belgacom imposes on it's customers) has connection with ADSL. - Belgacom technicians didn't detect any problems with the cable. - With my Fedora laptop, I can connect to the router, both with an UTP cable and wireless. I get an IP address by DHCP and I can surf without problems. - With my laptop, I can access the routers setup page, to see that all settings, firewall, etc... seem to be ok (no filtering rules, ...).
What doesn't: - My uncles pc doesn't get an IP address. If I assign one manually, and set the default gateway to 192.168.1.1, I can ping the router... but no HTTP connection, not to 'The Internet' and not to the setup page of the router (http://192.168.1.1). - Surfing (with my laptop) goes very slow, and my uncle got an email saying that he's on smallband for exceeding his quota. This means someone used his wireless (which he didn't even know was available for that type of modem... so of course it wasn't secured... I turned the wireless of now). Two days after receiving this email, his internet connection stopped working. - AVG doesn't see any viruses after a full scan. - Firewalls are turned off - WTF?
Anyone can think of something, before I have to reinstall Windows and waste hours of backupping, downloading and installing?
-- ================================================================== Thomas Van Parys Tel:+32 (0)9 331 36 95 fax:+32 (0)9 3313809 VIB Department of Plant Systems Biology, Ghent University Technologiepark 927, 9052 Gent, BELGIUM thomas.vanparys@psb.vib-ugent.be http://bioinformatics.psb.ugent.be ==================================================================
some more wild guesses... is it both cable and wireless that aren't working for your uncle's pc? then perhaps check whether his ff & ie aren't setup by accident to connect through a proxy? ff: tools, options, advanced, network, settings. ie: tools, internet options, connections, lan settings. it happened to me once that some program changed it without me knowing... if it's only wireless that isn't working, then perhaps try different channels? as my belgian and american laptops never work on the same channel, i put one laptop on my bbox wireless and the other one on another wireless router that is connected to my bbox via cable, so both using different channels... gl, n ps how was boston & ny?? Thomas Van Parys wrote:
Thomas Abeel schreef:
His MAC address is blacklisted/not whitelisted in the configuration?
This is a wild guess.
Also one of my first guesses, but MAC filtering is turned off.
T.
Thomas Van Parys wrote:
Hi all,
I went helpdesking at my uncle's this evening. He doesn't have an internet connection anymore and I couldn't fix the problem so far, so I'm hoping someone here has any bright ideas.
OS: Window XP, Home Edition (didn't check which SP) Browser: Both IE and FF
Problem: What does work: - The Belgacom BBox (=the ADSL modem/router/WiFi/telephone/digital TV box Belgacom imposes on it's customers) has connection with ADSL. - Belgacom technicians didn't detect any problems with the cable. - With my Fedora laptop, I can connect to the router, both with an UTP cable and wireless. I get an IP address by DHCP and I can surf without problems. - With my laptop, I can access the routers setup page, to see that all settings, firewall, etc... seem to be ok (no filtering rules, ...).
What doesn't: - My uncles pc doesn't get an IP address. If I assign one manually, and set the default gateway to 192.168.1.1, I can ping the router... but no HTTP connection, not to 'The Internet' and not to the setup page of the router (http://192.168.1.1). - Surfing (with my laptop) goes very slow, and my uncle got an email saying that he's on smallband for exceeding his quota. This means someone used his wireless (which he didn't even know was available for that type of modem... so of course it wasn't secured... I turned the wireless of now). Two days after receiving this email, his internet connection stopped working. - AVG doesn't see any viruses after a full scan. - Firewalls are turned off - WTF?
Anyone can think of something, before I have to reinstall Windows and waste hours of backupping, downloading and installing?
Nathalie Pochet schreef:
some more wild guesses...
is it both cable and wireless that aren't working for your uncle's pc? then perhaps check whether his ff & ie aren't setup by accident to connect through a proxy? ff: tools, options, advanced, network, settings. ie: tools, internet options, connections, lan settings. it happened to me once that some program changed it without me knowing...
Thanks, but sorry to disappoint you: I indeed checked for the use of a proxy, but none is set. Besides, I don't even get an IP assigned, so it wouldn't matter.
if it's only wireless that isn't working, then perhaps try different channels? as my belgian and american laptops never work on the same channel, i put one laptop on my bbox wireless and the other one on another wireless router that is connected to my bbox via cable, so both using different channels...
Both UTP and wireless are borked. Indeed, channels tend to interfere sometimes, but not in this case (and strange that your laptops refuse to work on the same channel). Besides the suggestion of simply reinstalling the network card, someone on Freenode #windows told me to reset it: netsh winsock reset & netsh interface ip reset Never heard of this, but I'll give it a try. T.
gl, n
ps how was boston & ny??
Great! Loved both! cheers, T.
Thomas Van Parys wrote:
Thomas Abeel schreef:
His MAC address is blacklisted/not whitelisted in the configuration?
This is a wild guess.
Also one of my first guesses, but MAC filtering is turned off.
T.
Thomas Van Parys wrote:
Hi all,
I went helpdesking at my uncle's this evening. He doesn't have an internet connection anymore and I couldn't fix the problem so far, so I'm hoping someone here has any bright ideas.
OS: Window XP, Home Edition (didn't check which SP) Browser: Both IE and FF
Problem: What does work: - The Belgacom BBox (=the ADSL modem/router/WiFi/telephone/digital TV box Belgacom imposes on it's customers) has connection with ADSL. - Belgacom technicians didn't detect any problems with the cable. - With my Fedora laptop, I can connect to the router, both with an UTP cable and wireless. I get an IP address by DHCP and I can surf without problems. - With my laptop, I can access the routers setup page, to see that all settings, firewall, etc... seem to be ok (no filtering rules, ...).
What doesn't: - My uncles pc doesn't get an IP address. If I assign one manually, and set the default gateway to 192.168.1.1, I can ping the router... but no HTTP connection, not to 'The Internet' and not to the setup page of the router (http://192.168.1.1). - Surfing (with my laptop) goes very slow, and my uncle got an email saying that he's on smallband for exceeding his quota. This means someone used his wireless (which he didn't even know was available for that type of modem... so of course it wasn't secured... I turned the wireless of now). Two days after receiving this email, his internet connection stopped working. - AVG doesn't see any viruses after a full scan. - Firewalls are turned off - WTF?
Anyone can think of something, before I have to reinstall Windows and waste hours of backupping, downloading and installing?
-- ================================================================== Thomas Van Parys Tel:+32 (0)9 331 36 95 fax:+32 (0)9 3313809 VIB Department of Plant Systems Biology, Ghent University Technologiepark 927, 9052 Gent, BELGIUM thomas.vanparys@psb.vib-ugent.be http://bioinformatics.psb.ugent.be ==================================================================
Thomas Van Parys schreef:
Besides the suggestion of simply reinstalling the network card, someone on Freenode #windows told me to reset it:
netsh winsock reset & netsh interface ip reset
Never heard of this, but I'll give it a try.
To make it even stranger, the problem solved itself. I didn't even get a chance to try the winsock reset. In some way the WinXP auto-update updated. So either the updates were already downloaded and by updating the problem went away, or the problem went away automagically so the updates could be downloaded. Either way, I got a call that mails were coming in again, so I suppose all's well that ends well. T. -- ================================================================== Thomas Van Parys Tel:+32 (0)9 331 36 95 fax:+32 (0)9 3313809 VIB Department of Plant Systems Biology, Ghent University Technologiepark 927, 9052 Gent, BELGIUM thomas.vanparys@psb.vib-ugent.be http://bioinformatics.psb.ugent.be ==================================================================
participants (3)
-
Nathalie Pochet -
Thomas Abeel -
Thomas Van Parys