Yes, they reinstall it for a few times but still doesn't work so they let me contact LAS X (below the email from IT). Best, Qiaozhi
From: "PSB Helpdesk" <trito@psb.vib-ugent.be> To: "Qiaozhi Yu" <qiaozhi.yu@psb.vib-ugent.be> Sent: Monday, May 13, 2019 4:30:21 PM Subject: [#100187] install LAS X for confocal SP8
-- reply above this line --
Hello Qiaozhi Yu,
Please contact LAS X with the screenshot of your error. There is nothing more we can do
Greetings, IT Support, Olivier
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https://intranet.psb.ugent.be/helpdesk/view.php?e=qiaozhi.yu@psb.ugent.be&t=100187 From: "Evelien Mylle" <Evelien.Mylle@psb.vib-ugent.be> To: "daniel vandamme" <Daniel.VanDamme@psb.vib-ugent.be>, "confocal" <confocal@psb.vib-ugent.be> Cc: "Qiaozhi Yu" <qiaozhi.yu@psb.vib-ugent.be>, "Jos Wendrich" <jowen@psb.vib-ugent.be>, "Rafael Buono" <Rafael.Buono@psb.vib-ugent.be> Sent: Tuesday, May 14, 2019 4:05:19 PM Subject: Re: [Confocal] Error of LAS X application
No, I just had mine installed and it works.
Qiaozhi, Did IT installed it themselves?
From: "daniel vandamme" <Daniel.VanDamme@psb.vib-ugent.be> To: "Qiaozhi Yu" <qiaozhi.yu@psb.vib-ugent.be> Cc: "Jos Wendrich" <jowen@psb.vib-ugent.be>, "Rafael Buono" <Rafael.Buono@psb.vib-ugent.be>, "confocal" <confocal@psb.vib-ugent.be> Sent: Tuesday, May 14, 2019 3:57:53 PM Subject: Re: [Confocal] Error of LAS X application could this be a win10 thing?
From: "Qiaozhi Yu" <qiaozhi.yu@psb.vib-ugent.be> To: "Jos Wendrich" <jowen@psb.vib-ugent.be> Cc: "Rafael Buono" <Rafael.Buono@psb.vib-ugent.be>, "confocal" <confocal@psb.vib-ugent.be> Sent: Tuesday, May 14, 2019 3:54:53 PM Subject: Re: [Confocal] Error of LAS X application Hi Jos,
Thanks for the reply. It's the first time IT helped me to install LAS X on my computer yesterday but it doesn't work. They let me contact the LAS X and they told me they can't do more.. I have no idea which version they installed for me. But I think it's the same one as others?
Best, Qiaozhi
From: "Jos Wendrich" <jowen@psb.vib-ugent.be> To: "Qiaozhi Yu" <qiaozhi.yu@psb.vib-ugent.be> Cc: "Rafael Buono" <Rafael.Buono@psb.vib-ugent.be>, "confocal" <confocal@psb.vib-ugent.be> Sent: Tuesday, May 14, 2019 3:43:04 PM Subject: Re: [Confocal] Error of LAS X application Have you opened this program before on your pc? The error looks as if it’s looking for the confocal. Maybe you don’t have the “lite” version but the full version on you pc? Jos
Jos Wendrich, PhD Post-Doc
PSB, VIB-UGent Vascular Development Technologiepark Zwijnaarde 71 9052 Ghent, Belgium
[ mailto:jos.wendrich@psb.ugent.be | Email: jos.wendrich@psb.ugent.be ] Phone: +32 9 331 39 43 [ http://www.psb.ugent.be/vascular-development | http://www.psb.ugent.be/vascular-development ]
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PS: As of 01/01/2019 the house number has changed from 927 to 71.
On 14 May 2019, at 15:35, Qiaozhi Yu < [ mailto:qiaozhi.yu@psb.vib-ugent.be | qiaozhi.yu@psb.vib-ugent.be ] > wrote:
Thanks for the reply. I also tried to open the images file but it still have the same problem for me..
<5797582.574999891>
From: "Rafael Buono" < [ mailto:Rafael.Buono@psb.vib-ugent.be | Rafael.Buono@psb.vib-ugent.be ] > To: "Qiaozhi Yu" < [ mailto:qiaozhi.yu@psb.vib-ugent.be | qiaozhi.yu@psb.vib-ugent.be ] > Cc: "confocal" < [ mailto:confocal@psb.vib-ugent.be | confocal@psb.vib-ugent.be ] > Sent: Tuesday, May 14, 2019 2:48:24 PM Subject: Re: [Confocal] Error of LAS X application Not sure how to permanently solve it. But if I first open LAS X and only then try to open the images file, it works normal for me.
Best,
Rafael
> From: "Qiaozhi Yu" < [ mailto:qiaozhi.yu@psb.vib-ugent.be | > qiaozhi.yu@psb.vib-ugent.be ] > > To: "confocal" < [ mailto:confocal@psb.vib-ugent.be | confocal@psb.vib-ugent.be > ] > > Sent: Tuesday, May 14, 2019 2:03:28 PM > Subject: [Confocal] Error of LAS X application >> Does anyone have the same problem when you start the LAS X application on your >> computer? Do you have an idea how can I solve it? Thanks a lot. >> Best, >> Qiaozhi >> <273981.8450000603>
>> <36366.52499996126>
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>> VIB-UGent Center for Plant Systems Biology >> Ghent University >> Technologiepark-Zwijnaarde 71 - 9052 Ghent - Belgium >> Tel. +32(0)9 331 38 46 >> [ http://www.psb.ugent.be/ | www.psb.ugent.be ]
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