Hello All, 

I had some problems yesterday. I could not switch off Argon laser nor turn on White Light. I made print screens of errors, they are on Leica Desktop. Re-booting the whole system (hardware too) helped. 

Greetings, 

Joanna

From: "Qiaozhi Yu" <qiaozhi.yu@psb.vib-ugent.be>
To: "Ward DECAESTECKER" <ward.decaestecker@psb.vib-ugent.be>
Cc: "Evelien Mylle" <Evelien.Mylle@psb.vib-ugent.be>, "Jos Wendrich" <jowen@psb.vib-ugent.be>, "daniel vandamme" <Daniel.VanDamme@psb.vib-ugent.be>, "Rafael Buono" <Rafael.Buono@psb.vib-ugent.be>, "confocal" <confocal@psb.vib-ugent.be>
Sent: Tuesday, May 14, 2019 4:41:35 PM
Subject: [Confocal] Sloved! Re:  Error of LAS X application
I just tried to restart my computer again and it works now! Thanks a lot for all the replies and help. 

Evelien, no need to contact Leica anymore. Thanks a lot! 

Best,
Qiaozhi

From: "Ward DECAESTECKER" <ward.decaestecker@psb.vib-ugent.be>
To: "Qiaozhi Yu" <qiaozhi.yu@psb.vib-ugent.be>
Sent: Tuesday, May 14, 2019 4:30:04 PM
Subject: Re: [Confocal] Error of LAS X application
You tried to close your computer, and then start the LasX again?

Ward


From: "Qiaozhi Yu" <qiaozhi.yu@psb.vib-ugent.be>
To: "Evelien Mylle" <Evelien.Mylle@psb.vib-ugent.be>
Cc: "Jos Wendrich" <jowen@psb.vib-ugent.be>, "daniel vandamme" <Daniel.VanDamme@psb.vib-ugent.be>, "Rafael Buono" <Rafael.Buono@psb.vib-ugent.be>, "confocal" <confocal@psb.vib-ugent.be>
Sent: Tuesday, May 14, 2019 4:08:45 PM
Subject: Re: [Confocal] Error of LAS X application
Yes, they reinstall it for a few times but still doesn't work so they let me contact LAS X (below the email from IT). 

Best,
Qiaozhi

From: "PSB Helpdesk" <trito@psb.vib-ugent.be>
To: "Qiaozhi Yu" <qiaozhi.yu@psb.vib-ugent.be>
Sent: Monday, May 13, 2019 4:30:21 PM
Subject: [#100187] install LAS X for confocal SP8
-- reply above this line --

Hello Qiaozhi Yu,

Please contact LAS X with the screenshot of your error.
There is nothing more we can do

Greetings,
IT Support, Olivier


We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support requests and responses.

https://intranet.psb.ugent.be/helpdesk/view.php?e=qiaozhi.yu@psb.ugent.be&t=100187

From: "Evelien Mylle" <Evelien.Mylle@psb.vib-ugent.be>
To: "daniel vandamme" <Daniel.VanDamme@psb.vib-ugent.be>, "confocal" <confocal@psb.vib-ugent.be>
Cc: "Qiaozhi Yu" <qiaozhi.yu@psb.vib-ugent.be>, "Jos Wendrich" <jowen@psb.vib-ugent.be>, "Rafael Buono" <Rafael.Buono@psb.vib-ugent.be>
Sent: Tuesday, May 14, 2019 4:05:19 PM
Subject: Re: [Confocal] Error of LAS X application
No, 
I just had mine installed and it works. 

Qiaozhi,
Did IT installed it themselves?


From: "daniel vandamme" <Daniel.VanDamme@psb.vib-ugent.be>
To: "Qiaozhi Yu" <qiaozhi.yu@psb.vib-ugent.be>
Cc: "Jos Wendrich" <jowen@psb.vib-ugent.be>, "Rafael Buono" <Rafael.Buono@psb.vib-ugent.be>, "confocal" <confocal@psb.vib-ugent.be>
Sent: Tuesday, May 14, 2019 3:57:53 PM
Subject: Re: [Confocal] Error of LAS X application
could this be a win10 thing?

From: "Qiaozhi Yu" <qiaozhi.yu@psb.vib-ugent.be>
To: "Jos Wendrich" <jowen@psb.vib-ugent.be>
Cc: "Rafael Buono" <Rafael.Buono@psb.vib-ugent.be>, "confocal" <confocal@psb.vib-ugent.be>
Sent: Tuesday, May 14, 2019 3:54:53 PM
Subject: Re: [Confocal] Error of LAS X application
Hi Jos,

Thanks for the reply. It's the first time IT helped me to install LAS X on my computer yesterday but it doesn't work. They let me contact the LAS X and they told me they can't do more..  I have no idea which version they installed for me. But I think it's the same one as others?  

Best,
Qiaozhi


From: "Jos Wendrich" <jowen@psb.vib-ugent.be>
To: "Qiaozhi Yu" <qiaozhi.yu@psb.vib-ugent.be>
Cc: "Rafael Buono" <Rafael.Buono@psb.vib-ugent.be>, "confocal" <confocal@psb.vib-ugent.be>
Sent: Tuesday, May 14, 2019 3:43:04 PM
Subject: Re: [Confocal] Error of LAS X application
Have you opened this program before on your pc? The error looks as if it’s looking for the confocal. Maybe you don’t have the “lite” version but the full version on you pc?
Jos

Jos Wendrich, PhD
Post-Doc

PSB, VIB-UGent
Vascular Development
Technologiepark Zwijnaarde 71
9052 Ghent, Belgium

Email: jos.wendrich@psb.ugent.be
Phone: +32 9 331 39 43
http://www.psb.ugent.be/vascular-development
Research Gate: https://www.researchgate.net/profile/Jos_Wendrich
LinkedIn: https://nl.linkedin.com/in/jos-wendrich-29642416


PS: As of 01/01/2019 the house number has changed from 927 to 71.

On 14 May 2019, at 15:35, Qiaozhi Yu <qiaozhi.yu@psb.vib-ugent.be> wrote:

Thanks for the reply. I also tried to open the images file but it still have the same problem for me..

<5797582.574999891>


From: "Rafael Buono" <Rafael.Buono@psb.vib-ugent.be>
To: "Qiaozhi Yu" <qiaozhi.yu@psb.vib-ugent.be>
Cc: "confocal" <confocal@psb.vib-ugent.be>
Sent: Tuesday, May 14, 2019 2:48:24 PM
Subject: Re: [Confocal] Error of LAS X application
Not sure how to permanently solve it. But if I first open LAS X and only then try to open the images file, it works normal for me.

Best,

Rafael

From: "Qiaozhi Yu" <qiaozhi.yu@psb.vib-ugent.be>
To: "confocal" <confocal@psb.vib-ugent.be>
Sent: Tuesday, May 14, 2019 2:03:28 PM
Subject: [Confocal] Error of LAS X application
Does anyone have the same problem when you start the LAS X application on your computer?  Do you have an idea how can I solve it? Thanks a lot.
Best,
Qiaozhi
<273981.8450000603>

<36366.52499996126>


Qiaozhi Yu - Predoctoral fellow
Root Development

VIB-UGent Center for Plant Systems Biology
Ghent University
Technologiepark-Zwijnaarde 71 - 9052 Ghent - Belgium
Tel. +32(0)9 331 38 46
www.psb.ugent.be

Genome editing, cutting-edge technology for a sustainable agriculture


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